Special Towers respects your privacy. This policy explains how we collect, use, share, and protect personal information when you visit our website, enquire about a unit, arrange a viewing, or communicate with our team.
Special Towers is a project of Special Homes Limited, which is responsible for the personal information covered by this policy. Our contact address is Lagos Avenue, East Legon, Accra, Ghana. For privacy questions or requests, email info@specialtowers.com.
We may collect your name, email address, telephone number, preferred unit type, property requirements, and viewing preferences when you contact us. We also collect information you voluntarily provide through enquiry forms, email, telephone, WhatsApp, or other communication channels.
If you proceed with a reservation, purchase, or rental, we may collect additional information needed to support the transaction and meet applicable legal requirements.
Our website may collect technical information, including your IP address, browser type, device information, and website activity, depending on the website tools in use. Required information will be indicated on our forms. Without necessary information, we may be unable to fulfil your request.
We use your information to respond to enquiries, provide unit details, pricing and availability, send requested brochures, arrange viewings, process reservations, and support property transactions.
We may also use information to maintain records, improve our website and services, prevent fraud or misuse, and meet legal obligations. We send promotional communications where you have opted in or where otherwise permitted by law.
We process personal information based on your consent, the need to respond to your requests or perform a contract, applicable legal obligations, or legitimate business interests subject to your privacy rights.
Where required, we obtain your consent before sending promotional communications. You can opt out at any time by following the unsubscribe instructions in a message or emailing info@specialtowers.com.
Opting out of marketing does not prevent us from responding to your enquiries or sending necessary updates relating to a viewing, reservation, or transaction.
Our website may use cookies and similar technologies to support essential functions, remember preferences, and understand website usage. Where optional analytics or advertising technologies are used, we will provide relevant information and request consent where required.
You can manage cookies through your browser settings and any cookie controls available on our website. Disabling some cookies may affect website functionality.
We may share relevant information with authorised sales representatives, service providers, professional advisers, and transaction partners where necessary to handle your enquiry, operate our services, or support a property transaction. We may also disclose information where required by law.
We limit the information shared to what is necessary for the relevant purpose and require service providers handling information on our behalf to protect it appropriately.
Some service providers may store or process personal information outside Ghana. Where this occurs, we will take appropriate steps to protect your information and comply with applicable data protection requirements. You can request further information by emailing info@specialtowers.com.
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including handling enquiries, supporting transactions, resolving disputes, and meeting legal or recordkeeping obligations.
The retention period depends on the information involved and our relationship with you. When information is no longer needed, we will securely delete or anonymise it.
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration, or disclosure. Access is restricted to people who need the information to perform their duties.
Although we take reasonable steps to protect your information, no method of online transmission or storage is completely secure.
Subject to applicable law, you may request access to your personal information, correction of inaccurate information, or deletion of information we no longer have a lawful reason to retain. You may also withdraw consent where processing relies on consent and object to certain uses of your information, including direct marketing.
Withdrawing consent does not affect processing lawfully carried out before withdrawal. To exercise your rights, email info@specialtowers.com. We may need to verify your identity before responding.
If you believe your personal information has been mishandled, you may also submit a complaint to Ghana’s Data Protection Commission through its website at dpc.gov.gh.
Our website may contain links to external websites or services, including social media and messaging platforms. These services operate under their own privacy policies. We encourage you to review those policies before providing personal information.
Our website and property enquiry services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, email info@specialtowers.com so we can take appropriate action.
We may update this policy to reflect changes in our services, practices, or legal obligations. The latest version will appear on this page with an updated effective date. Where required, we will provide additional notice of significant changes.
For questions about this policy or how we handle your personal information, contact Special Homes Limited, the company responsible for Special Towers, at Lagos Avenue, East Legon, Accra, Ghana.
Email: info@specialtowers.com.
Telephone: +233 20 138 1234 or +233 24 784 9900. US telephone: +1 240 447 3024.
Effective date: 18 October 2026